This Privacy Policy describes the personal data handling policies of Alan AI as a controller in connection with its services, applications, and its website at Alan.app (the “Website”; the Website collectively with our services and applications, the “Services”).
This Privacy Policy does not address the privacy practices of Alan AI’s customers who integrate the Alan services into their applications or websites (each, a “Site”, and Alan AI’s customer, a “Site Operator”), on whose behalf Alan AI acts as a processor of any personal data of the Site Operator’s authorized users (“Site Users”). If you are a Site User using the Alan AI Services as provided by the Site Operator, please understand that Alan AI and the Site Operator are independent parties, and Alan AI has limited or no control over the Site Operator’s privacy practices. Please review the privacy policy of such Site Operator to understand the Site Operator’s practices and direct any questions or concerns to the Site Operator contact.
For an overview of how the Alan AI voice processing services work, please visit alan.app/security-by-design.
This Privacy Policy describes the following:
We collect information that you provide directly to us. Alan AI collects the information that you provide to us when you sign up to receive newsletters, advisories, announcements, and invitations, contact us by email, or register to become customers. We collect information from Users for the purpose of purchasing subscriptions for our services, including the following:
We collect some information using background storage technologies (“cookies”). We use Google Analytics, a web analytics service of Google Inc. (“Google”) which uses cookies to identify the frequency of use of certain areas of our website and to identify preferences. For more information regarding how Google collects, uses, and shares your information, please visit their website at http://www.google.com/policies/privacy/partners/. The information regarding your use of the Website that is generated by the cookie (including your truncated IP address) is transferred to a Google server in the United States and stored there. Google will use this information to analyze your use of the website, compile reports on activity for us, and perform further services associated with website use and Internet use. Google may also transmit this information to third parties where required by law or to the extent that third parties process these data on behalf of Google. You can deactivate Google Analytics using a browser add-on if you do not wish the analysis to take place. You can download the add-on here: https://tools.google.com/dlpage/gaoptout?hl=en
We operate social media pages on third party networks and have social media icons on our Website. When you visit or link to our social media pages, data is processed both by us and the applicable social media provider. Social media providers are unaffiliated with us, and we are not responsible for the content or privacy practices of social media providers. Social media providers have their own terms of use and privacy policies, and we encourage you to review those policies whenever you visit their websites or interact with their platforms.
The Site Operator may process additional data from its Site Users. For example, Alan AI has tools that enable developers of the Site to collect: (i) voice samples with the appropriate context of the application; (ii) Site Users’ device location; (iii) conversation duration; and (iv) voice dialogue flow for Site User interactions; provided, however, that the data handling practices of the Site Operator with respect to the Site Users is beyond the scope of this Privacy Policy, and Alan AI has limited or no control over the Site Operator’s privacy practices.
While Alan AI will process voice commands and statements from Site Users, Alan AI does so as a processor to the Site Operator and in accordance with its contractual obligations to the Site Operator. Alan AI anonymizes the voice streams of the Site Users who interact with the Alan speech services.
We do not knowingly collect information from users of our Site under the age of 18 and/or their internet usage, and such persons are not authorized to use the Services.
We use the personal data we collect to respond to your inquiries, complete transactions you initiate, provide or enhance the services you request, perform our contractual obligations, provide updates and other important information related to your activity on and with the Services, inform you of new services or changes in Services, administer the Services, enter into contracts for services, to fulfill legal obligations we have to governmental authorities or other third parties, and for other legitimate business purposes. You may opt out of any electronic marketing communications you may receive from us by contacting us.
Alan AI shares your personal data to third parties (within or outside your country of residence) who perform services on our behalf, including without limitation our cloud service providers, payment processor, technology providers, professional services subcontractors, collection agencies and professional advisors.
We may disclose information (within or outside your country of residence) if we have a good faith belief that disclosure is necessary by law or the legal process, to protect and defend our or others’ interests or property, or to enforce agreements you enter into with us.
Your information may be transferred to another company (within or outside your country of residence) in connection with a merger or in the event that our business is acquired in whole or part by another company.
We may share aggregated and de-identified information with third parties (within or outside your country of residence) for analytical, research or other similar purposes.
The Site Operators may elect to share information about its users at its own discretion (and subject to its own privacy policies). Alan AI has limited to no control over all such Site Operators’ privacy practices.
Alan AI may obtain your written consent from time to time in electronic form by using online agreements or other acknowledgements on the Services, including for any other contemplated uses of your personal data not addressed in this Privacy Policy. Please read all online agreements carefully before accepting them.
We rely on the following legal grounds to process your personal information:
Consent. Some uses of your personal data as described in this Privacy Policy are subject to your consent, such as marketing email communications. You may unsubscribe from any marketing communications. You may also refrain from providing, or withdraw, your consent for Cookies via your browser settings.
Performance of a contract. We may need to collect and use your personal information to enter into a contract with you and to perform Services that you request.
Legitimate Interests. We may use your personal information for our legitimate interests to provide our Services and to improve our Services and the content contained thereon. We may use technical information as described in this Privacy Policy and use personal information for our marketing purposes consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable law.
Compliance with Legal Obligations. We may use your personal information as necessary to comply with our legal obligations.
We retain the personal data we collect for so long as reasonably necessary to fulfill the purposes for which the data was collected and to perform our contractual and legal obligations. Notwithstanding the generality of the foregoing, we store email addresses until you request to be unsubscribed or remove yourself through any self-service tools offered through the Services
We take reasonable administrative, physical and technical precautions to protect your personal data and communications between us. This includes, when required or as we deem appropriate and feasible under the circumstances, encryption and written commitments from third parties that may have access to your data that they will protect the data with reasonable safeguards.
As for payment cards, Alan AI does not retain full payment card numbers. Rather Alan AI retains non-sensitive payment data, such as customer contact information, last four digits of the card number, details of the subscriptions and services purchased, and sufficient records of authorized credit transactions to verify that a subscription is in good standing.
No Internet or e-mail transmission is ever fully secure or error-free, however. We therefore cannot guarantee the absolute security of your data, and we are not responsible for processes and networks that we do not control. Users assume the risk of security breaches and the consequences resulting from them. Please be careful in deciding what information you send to us via email or over the Internet.
Your European Privacy Rights and Choices. If you reside or otherwise find yourself in the territory of Europe, your privacy rights under the European data protection law include:
The Services are headquartered in the United States, although our cloud platform has servers in the European Union and Asia for our non-U.S. customers. If you are an individual from the European Union, Canada, or any other jurisdiction with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that we may process the information we collect in the United States which is not deemed an “adequate jurisdiction” by the European regulatory authorities. Personal data may also be transferred from the country of your residence to other countries, including the United States.
Our Services may contain links to other websites (“Linked Sites”) for your convenience or information. Linked Sites, as well as Sites, are operated by companies or organizations unaffiliated with Alan AI, and we are not responsible for the content or privacy practices of those sites. Linked Sites and Sites may have their own terms of use and privacy policies, and we encourage you to review those policies whenever you visit the websites.
We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our information practices, and any such amendments shall apply to information already collected and to be collected. Your continued use of the Services after any changes to our Privacy Policy indicates your agreement with the terms of the revised Privacy Policy. Please review this Privacy Policy periodically and especially before you provide personal data to us. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page. The date of the last update of the Privacy Policy is indicated at the top of this Privacy Policy.
Please contact us if you have any questions about our Privacy Policy. You may contact us by sending correspondence to the address below or by emailing us at sales@alan.app.
Alan AI, Inc.
1290 Reamwood Avenue, Suite B
Sunnyvale, CA 94089
Attention: Alan Legal
